FAQ


AIRPORT PROCEDURES


Where do I collect my car at Cape Town International Airport?

A rental agent from Murway Car Rental will personally deliver the car to the airport to meet you off your flight. Please look out for our rental agent holding a board with your name on it as you exit the luggage retrieval area. The rental agent can be met at a designated place at the airport by prior arrangement.

What procedure to follow if I leave the car at the airport at the end of the hire?

The car must be left in the airport public parking areas and the keys, radio face and parking ticket must be locked in the boot/trunk of the car. The car must be locked. One of Murway Car Rental’s rental agents will collect the car with the spare keys. Please speak to one of our rental agents with regard to confirm where the car is (or should be) parked.

RATES AND INSURANCE COVER


How is the 24-hour period calculated?

Rates are calculated on a 24-hour period from the time you sign the Rental Agreement until the vehicle is returned to the depot or the airport. We do allow 2-hour “grace period” on the final day of return as a gesture of goodwill.

What insurance cover is included in the hire of the car?

All rates include Standard Cover plus an Excess (payable by the hirer) in the event of an accident or theft. Please note that Standard Cover is compulsory.

What is the Excess amount?

The excess amount is the Hirer’s maximum liability in the event of an accident or theft.

What is Extra Cover / Reduced Excess?

Extra Cover / Reduced Excess reduces or waivers the excess amount at an additional daily charge. Please note that any form of cover, whether standard or Extra Cover / Reduced Excess, does not apply when the hirer is criminally negligent e.g. being involved in an accident while driving under the influence of alcohol.

Does the Cover mentioned above include loss of personal possessions?

No, the Cover is valid for damage or loss to the car itself.

Does the Cover mentioned above include Personal Accident Insurance?

No, any injury caused by a motor accident is covered by the Road Accident Fund in South Africa.

EMERGENCIES PROCEDURES

What to do in the event of an accident/theft or if the car breaks down?

Telephone the office immediately on +2721 696-6070 and report the accident.  A Murway Car Rental manager-on-duty can be contacted after-hours on +27 82 696-6070.

How do I contact Murway Car Rental in emergency after hours?

In the event that one needs to contact Murway Car Rental after hours urgently, the manager-on-duty can be contacted on +27 82 696-6070.

Does Murway Car Rental offer unlimited mileage?

Yes, we do offer unlimited kilometers (kms) for rentals which are 7 days and longer.  Should you rent a vehicle for less than 7 days, you get a limited amount of free kms, Please see Fleet and Rates for full pricing info. If one exceeds these free kms, there is an excess charge per km applicable.

MISCELLANEOUS


What are your hours of operation?

Monday – Friday: 8am – 5pm

Saturdays: 8am – 1pm

Sundays & Public holidays: Closed but the manager-on-duty is contactable after-hours at +27 82 696 6070

Can I rent a GPS system?
We are able to provide GPS (Global Positioning System) units to rent on request via a third party supplier.

Will Murway Car Rental deliver a car to me?

Delivery and collection within 15Km radius from our office is free during office-hours (excl the airport which incurs a surcharge).  A delivery charge (depending on the distance) will be charged for any delivery/collection out of this radius.

Is the wearing of front and rear seat belts compulsory?

In accordance with the National Road Safety Act, the wearing of both front and rear safety devices is enforced by law.

Can I drive my car across the border into another country?

No, Murway Car Rental cars are not insured to drive in any other country other than South Africa.


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